Benjamin FAQ's

How do I sign up for a Benjamin account?

You can sign up for a Benjamin account by downloading the app, providing your email address and phone number, and completing the registration process.

Are there any age or location requirements?

Benjamin is currently available to users in the U.S. 

You must be at least 18 years old to create an account and start earning rewards.

Why should I keep my profile information up-to-date?

Keeping your profile information current is essential for a few reasons:

• Communication and security: Accurate details like your name, email, and phone number allow Benjamin to promptly notify you of any account issues, security alerts, or transaction verifications.

• KYC verifications: Up-to-date information ensures smoother Know Your Customer (KYC) verifications, required for confirming your identity and meeting banking regulations. Outdated or mismatched details can lead to delays in the verification process.

How do I update my name and email address?

To change your name or email address, simply navigate to profile settings in the Benjamin app. These details are crucial for identification and communication within the app, so keeping them accurate helps ensure smooth service.

Why can't I update my phone number?

Your phone number plays a key role in securing and identifying your account. Because of its importance, phone numbers currently cannot be updated in the app. We understand this may be inconvenient, and we're actively working on a solution to allow phone number updates in the future.

How do I delete my Benjamin account?

If you’ve decided to delete your account, follow these steps:

1. Open the Benjamin app and go to Profile.
2. Select Settings.
3. Scroll down and tap on Delete Account.

Please note that account deletion is permanent and cannot be undone. All your information, including any rewards you’ve earned, will be permanently deleted. If you decide to return, we’ll be here to welcome you back!

How to delete my data from Benjamin?

If you'd like to delete your data, just reach out to us following the steps in our Privacy Policy.

How can I unsubscribe from Benjamin emails?

If you’d like to stop receiving emails from Benjamin, click the Unsubscribe link at the bottom of any email. Just keep in mind that unsubscribing means you’ll miss out on exclusive offers, new games, and special announcements that can enhance your Benjamin experience.

Read more from our Support section.

As a business owner, how do I invite my customers to Benjamin?

You can use the Benjamin Business to invite your customers to Benjamin. All you have to do is to send your customers an invitation link from Benjamin. We’ll take care of the rest.

Tip: You can add your invitation link to your social media or at the counter of your store so that everyone can see it and you get all your customers to join Benjamin and you start earning even more.

Find us in TikTok

@joinbenjaminapp is our TikTok account

Follow us in Instagram

@benjaminplatform is our Instagram account

If you came here from social media, remember to register to the app with code TIKTOK and get special bonus.

How does cashback work with Benjamin?

Your Benjamin home feed is the gateway to earning rewards. Explore various opportunities, including games, quizzes, surveys, shopping offers, and gift card deals. Each activity has specific conditions for earning cashback, which may involve minimum purchases, task completion times, or payment methods.

Ensure your activities are properly tracked by reading our instructions. 

How to claim your cashback

Once you complete a cashback-eligible activity, a notification will appear on your home screen with a 'Claim' button. Tap it to transfer your cashback into your wallet. You’ll need a minimum of $25 in your wallet to initiate a withdrawal.

Are there any limits on earning cashback?

No, Benjamin does not impose daily or monthly caps on your cashback earnings. Enjoy unlimited earning potential, though some features, like the daily bonus or spin-the-wheel game, are available once daily.

Do cashback rewards expire?

Cashback rewards don’t expire. They remain in your account until cashed out.

Why are rewards pending?

Pending rewards go through a review and verification process, especially for larger amounts. We work with partners to ensure all conditions were met and confirm adherence to our guidelines. This step helps maintain a secure and fair environment for all Benjamin users.

These measures protect both you and the community, ensuring that all rewards are earned in alignment with our policies.

Read more about cashback and the different reward types from our Cashback Guide.

How do I link my bank accounts to Benjamin? 

Your account should be recognized in the system within 24 hours, so please wait until it’s fully linked before making purchases.

What are the benefits of linking my bank account?

By linking your financial accounts, you can:

• Earn cashback on eligible purchases.
• Withdraw funds to your bank.
• Get a $1 reward for completing the Link account challenge.

How many accounts can I link to Benjamin?

You can link an unlimited number of accounts, even from the same financial institution. Just remember, it may take up to 24 hours for new accounts to be fully integrated, so wait for confirmation before using them for cashback.

Why am I receiving a message that my account is already linked elsewhere?

Some neobanks like Varo and Current automatically link their accounts to specific rewards programs, which can prevent linking them to Benjamin. This practice avoids “double-dipping” across different rewards platforms.  

To resolve this, try linking a different financial account or consider using Benjamin’s upcoming secure credit card, designed to provide direct access to rewards.

Can I use Benjamin without linking a financial account?

Yes! You can still earn rewards without linking a financial account. Here’s how:

• Earning rewards: Use our Safari extension for exclusive cashback offers from over 60,000 online merchants, or scan receipts from selected purchases to earn cashback.

• Withdrawing earnings: You won’t be able to transfer your earnings to a bank, but you can still redeem them as gift cards.

How do I remove a linked financial account? 

To unlink an account:

1. Go to the Money tab and select Linked external accounts.

2. Choose the account you wish to remove and follow the prompts to disconnect it.

How do I withdraw my earnings?

Once your balance reaches the $25 minimum, you can withdraw funds via:

• ACH: Direct bank transfers, with funds arriving within 3-5 business days.
• RTP: Instant bank transfers, though bank processing times may vary.
• Gift cards: Redeem cashback through Prizeout for shopping or gifting.

Can I cancel my withdrawal?

Withdrawals are processed immediately upon initiation and cannot be canceled, whether transferring to a bank or redeeming as a gift card.

What should I do if my withdrawal is delayed or missing? 

Check out instructions from our Withdrawal Guide

What is the minimum balance required for withdrawals?  

A minimum of $25 is needed to initiate any withdrawal. If your balance is below this, continue using Benjamin to accumulate rewards until you’re eligible to withdraw.

Yes it is. 100% free to all parties – consumers, retail, brands, publishers and ambassadors.

Understanding KYC verification in Benjamin

Know Your Customer (KYC) verification is an important step to ensure the safety and security of our platform, carried out by our trusted financial partner, Plaid. This process verifies your identity to prevent fraud, money laundering, and other harmful activities.

Why is KYC important?

KYC verification is required for conducting ACH and RTP withdrawals on Benjamin. This process goes beyond regulatory compliance—by confirming your identity through Plaid, we help protect your account and rewards, providing a secure environment for all users.

Completing KYC on Benjamin

Typically, you'll be prompted to complete KYC verification after reaching certain activity thresholds. The process is handled securely within the app, ensuring your information is protected every step of the way.

Read more about KYC and discover thorough instructions in our KYC verification guide.

What is Plaid and why does Benjamin use it?

Plaid is a financial technology company that provides a platform for users to connect and track their bank and credit card accounts. Plaid’s connection with Benjamin platform allows users to view their transaction history, account balances, and other financial information in one place. It is mainly used by fintechs and other financial services companies to provide their customers with a more convenient way to manage their finances and make better financial decisions.

Companies like Cash App, Current and Venmo are using Plaid the same way as we do. Bottom line is we want your data to be 100% secure. We do not store your banking or credit card connection data. The entire connection data is encrypted and held by Plaid. This is why we use Plaid.

How to invite a friend to join Benjamin

Inviting friends to Benjamin is more than just sharing an app—it’s a way to help them access savings and rewards. Follow these steps to send an invite:

1. Navigate to Invite and Earn: You can find this option on your home feed or in the Profile tab.
2. Share your referral link: Copy your unique invite link or display a QR code. Share the link or have your friend scan the QR code. 

When Is the referral reward awarded?

Our referral program is designed to reward both you and the friends you invite. The reward bonus is awarded after the friend you have invited has earned their first $10 in cash rewards. Both you and your friend will receive a $1 referral bonus.

Can I invite businesses to join Benjamin?

Currently, the referral program is limited to inviting friends only. When your friend joins and reaches $10 in cash rewards, you’ll both receive a $1 referral bonus. Stay tuned for future updates, as we may expand the program to include businesses.

How is Benjamin protecting my data?

The privacy and security of all members of our community is a top priority. For a detailed explanation of our Privacy Policy please visit this link.

Why are some of my transactions delayed?

Occasionally, transactions may take a bit longer to appear on Benjamin. This delay is often due to processing times at your bank or within Plaid, the system that connects your bank account to Benjamin. 

Both banks and Plaid handle vast amounts of data daily, and sometimes, temporary issues can cause delays in transmitting transaction data to our platform. These delays are usually short-lived, and your transactions should update in your Benjamin account soon.

Why are my transactions not being properly categorized?

While Benjamin aims for accurate transaction categorization, there can sometimes be discrepancies due to data received from Plaid or how your bank codes transactions. If you notice that a transaction is miscategorized, please contact Benjamin’s customer support. We can investigate and correct any errors, helping to keep your financial overview accurate and clear.

Why is my transaction history not up-to-date?

An up-to-date transaction history is essential for managing your finances. If your recent activities aren’t reflected in your Benjamin account, this might be due to delays in data updates from Plaid or your bank. While both systems work to synchronize data securely, occasional lags can occur. These issues typically resolve with time, ensuring your transaction history in Benjamin will soon be fully up-to-date.

For more help reach our customer support in Benjamin app.